Feel free to contact us using the following options:
Privacy policy last revised in: October 2021
This privacy policy clarifies the nature, scope and purpose of the processing of personal data (hereinafter abbreviated to “data”) on our online offer and the associated offers, contractual services, websites, mobile applications, functions and content as well as external online presences (hereinafter jointly referred to as “online offer”):
Section I - Controller and overview of data processing
Data Controller
Contact details for data Protection Officer
Consent
Possibility of revocation of consent
Types of data processed
Processing of special categories of data (Art. 9 (1) GDPR)
Categories of data subject
Purpose of the processing
Automated decision-making in individual cases (Art. 22 GDPR)
Section II - Rights of data subjects, legal bases, and general information
Rights of data subjects
Right to revoke consent
Right to object
Cookies and the right to object in direct marketing
Exclusively automated data processing
Deletion of data and archiving obligations
Changes and updates to the privacy policy
Relevant legal bases
Security of data processing
Disclosure and transmission of data
Transmission to third countries
Section III - Processing operations
Core area of data processing
Comparison and brokerage services
Registration area (customer area)
Telephone qualification
Aroundhome phone number control
Responding to inquiries
Business analysis and market research
Data protection information for applicants
Application process
External online presences
Online presences in social media
Web server and security
Hosting
Server logs
Content Delivery Network (CDN)
Embedded content and functions
Google services and content
Facebook functions and content
Instagram functions and content
Pinterest functions and content
Twitter functions and content
Xing functions and content
LinkedIn functions and content
Marketing
Sending information via personalized newsletters
Communication via Messenger
Chatbots
Communication via mail, e-mail, fax, or telephone
Optimization and security
Mouseflow
Visual website optimizer
Reach measurement, online marketing, and technology partners
AdRoll
AdSpirit
Conversant
Criteo
Facebook pixels
Google Tag Manager
Google Analytics
Google AdWords
Google Double Click
Google Maps API
Boris-D
Kameleoon
Microsoft Bing Ads
Plista
PriceHubble
Sovendus
The Adex
United Internet Media Pixel
VG Wort / scalable central measuring method
Webtrekk reach measurement
Section IV – Definitions of terms
Section V – Further information
DATA CONTROLLER
be Around GmbH
Potsdamer Platz 11
10785 Berlin
Germany
Directors: Moritz Kothe, Thomas Bruns
Tel: 0800-29 29 29 4
Fax: 030-29 04 55 35
Legal notice: https://www.aroundhome.de/impressum/
The data controller is also referred to below as “we” or “us”.
CONTACT DETAILS FOR DATA PROTECTION OFFICER:
E-Mail: datenschutz@aroundhome.de
DESCRIPTION OF OUR CORE SERVICES:
be Around offers comparison services on the Internet. Interested parties can make comparison requests for certain products and services. The comparison requests are then forwarded to companies, intermediaries or other providers of these products or services (collectively referred to as “providers”), who in turn can submit offers to the interested parties.
By submitting the comparison request (by clicking on the “Compare offers” button), the interested parties agree to the processing by us of their name and their contact and inquiry details for the purpose of processing their request, preparing to draft an offer and transmitting their request to selected providers.
POSSIBILITY OF REVOCATION OF CONSENT
Consent can be revoked at any time in any form, e.g. by e-mail to datenschutz@aroundhome.de or by mail to be Around GmbH, Potsdamer Platz 11, 10785 Berlin, Germany, with effect for the future.
TYPES OF DATA PROCESSED
PROCESSING OF SPECIAL CATEGORIES OF DATA (ART. 9 (1) GDPR)
In principle, no special categories of data are processed, except health data if these are supplied by the users for processing, e.g. with information on desired comparison offers (e.g. information on mobility aids).
CATEGORIES OF DATA SUBJECT:
In the following, we also refer to the data subjects as “users”.
PURPOSE OF THE PROCESSING:
AUTOMATED DECISION-MAKING IN INDIVIDUAL CASES (ART. 22 GDPR):
We do not make automated decisions in individual cases.
Section II - Rights of data subjects, legal bases, and general information
Rights of data subjects
You have the right to request confirmation as to whether the data in question are being processed and information on these data and further information and to request a copy of the data in accordance with Art. 15 GDPR.
In accordance with Art. 16 GDPR, you have the right to request the completion of the data concerning your person or correction of any incorrect data concerning your person.
In accordance with Art. 17 GDPR, you have the right to request the immediate deletion of the relevant data or, alternatively, in accordance with Art. 18 GDPR, the restriction of the processing of the data.
You have the right to request that the data concerning your person that you have provided to us be sent to you in accordance with Art. 20 GDPR and to request their transmission to other data controllers.
According to Art. 77 GDPR, you also have the right to lodge a complaint with the competent supervisory authority.
Right to revoke consent
You have the right to revoke your consent in accordance with Art. 7 (3) GDPR with effect for the future.
Right to object
You can object at any time to the future processing of the data concerning your person in accordance with Art. 21 GDPR. The objection can be raised in particular against data processing for direct advertising purposes.
Cookies and the right to object in direct marketing
We use temporary and permanent cookies, i.e. small files that are stored on user devices (for explanation of the term and the function of cookies, see the “Definitions of terms” section of this privacy policy). In part, cookies are used for security purposes or are necessary for the operation of our online offer (e.g., for the presentation of the website) or to save the user’s decision when confirming the cookie banner. In addition, we or our technology partners use cookies for reach measurement and marketing purposes, about which users are informed in the privacy policy.
If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser’s system settings. Stored cookies can be deleted in the browser’s system settings. The exclusion of cookies can lead to functional restrictions of this online offer.
A general objection to the use of cookies used for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be blocked by switching them off in the browser settings. Please note that it may then not be possible to use all the functions of this online offer.
Exclusively automated data processing
In accordance with Art. 22 GDPR, you have the right not to be subject to a decision based solely on automated processing – including profiling – that has a legal effect on you or significantly affects you in a similar way.
We hereby inform you that we do not carry out exclusively automated data processing.
Deletion of data and archiving obligations
The data processed by us will be deleted or their processing restricted in accordance with Articles 17 and 18 GDPR. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any legal storage obligations. If the data are not deleted because they are necessary for other, legally permissible purposes, their processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax reasons.
According to the legal requirements, storage takes place in particular for 6 years in accordance with Section 257 (1) of the German Commercial Code (HGB) (trading books, inventories, opening balance sheets, annual financial statements, trading letters, accounting documents, etc.) and for 10 years in accordance with Section 147 (1) of the German Fiscal Code (AO) (books, records, management reports, accounting documents, commercial and business letters, documents relevant for taxation, etc.)
Changes and updates to the privacy policy
We would ask you to keep regularly abreast of the content of our privacy policy. We will adapt the privacy policy as soon as the changes to the data processing carried out by us make this necessary. We will inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.
Relevant legal bases
In accordance with Art. 13 GDPR, we provide you with information in this privacy policy on the legal basis for our data processing. If the legal basis is not mentioned in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6 (1) (a) and Art. 7 GDPR, the legal basis for processing for the provision of our services and the implementation of contractual measures as well as answering inquiries is Art. 6 (1) (b) GDPR, the legal basis for processing to fulfill our legal obligations is Art. 6 (1) (c) GDPR, and the legal basis for processing to safeguard our legitimate interests is Art. 6 (1) (f) GDPR. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR is the legal basis thereof.
The principles governing commercial communications outside business relationships, in particular via mail, telephone, fax and e-mail, are contained in Section 7 of the German Act on Unfair Competition (UWG).
Security of data processing
We take appropriate technical and organizational measures in accordance with Art. 32 GDPR, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the various degrees of probability of occurrence and severity of the risk to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk; these measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and digital access to the data, input, disclosure, the securing of availability and the separation of the data. Furthermore, we have established procedures that guarantee the exercise of data subject rights, the deletion of data and reaction to the endangerment of data. Furthermore, we already take the protection of personal data into account during the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and privacy-friendly presets (Art. 25 GDPR).
The security measures include in particular the encrypted transmission of data between your browser and our server.
Employees are obliged, taught and instructed to maintain confidentiality with regard to data protection and made aware of possible liability implications.
Disclosure and transmission of data
If we disclose data to other persons and companies (contract processors or third parties) in the context of our processing, transfer data to them or otherwise grant them access to the data, this will only be done on the basis of a legal permission (e.g. if the data are transmitted to third parties, such as payment service providers, in accordance with Art. 6 (1) (b) GDPR for the fulfillment of the contract), if you have consented to said disclosure, if a legal obligation provides for this or if the disclosure is based on our legitimate interests (e.g. when using agents, web hosts, etc.).
If we commission third parties with the processing of data on the basis of a “data processing contract”, this takes place on the basis of Art. 28 GDPR.
If we disclose, transmit or otherwise grant access to data to other companies in our group of companies, this takes place based on our legitimate interest, in particular for administrative purposes, and, in addition, on the basis of a data processing contract.
Transmission to third countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this takes place in the context of the use of third-party services or disclosure or transfer of data to third parties, this will only take place if it serves to fulfill our (pre)contractual obligations on the basis of your consent, a legal obligation, or our legitimate interests. Subject to legal or contractual permissions, we will process or arrange for the data to be processed in a third country only if the special requirements of Art. 44 et seq. GDPR are met. This means that the processing will take place, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to that of the EU or compliance with officially recognized special contractual obligations (so-called “standard contractual clauses”).
Section III - Processing operations
In the following presentation we give you an overview of the processing carried out by us, which we have subdivided into further areas of activity. Please note that the areas of activity are for guidance only, and that the processing activities may overlap (for example, the same data may be processed in several procedures).
For reasons of clarity and comprehensibility, you will find the frequently repeated terms in Section IV of this privacy policy.
Core area of data processing
In this area we give you information about our core services and tasks, such as answering inquiries and providing our contractual services as well as the associated ancillary tasks.
Comparison and brokerage services
We process the information provided by the interested parties in the context of the comparison request for the purpose of establishing, implementing and, if necessary, terminating a contract for the brokering of up to three offers from providers of the products or services you have requested. The brokerage of offers is free and non-binding.
We use the contact details of interested parties to specify your request with them by telephone and to suggest suitable providers to them based on the specified request. In addition, we will ask interested parties at a later date whether they have already received three offers from the selected providers.
By submitting the comparison request (by clicking on the “Compare offers” button), the interested parties agree to the processing by us of their name and their contact and inquiry details for the purpose of processing their request, preparing to draft an offer and transmitting their request to selected providers.
Depending on availability, we provide our interested parties (or customers) with a free appointment service (dates) in the relevant product area, which enables them to effectively contact the providers (or partners). We make specific appointments between interested parties and providers. The basis for this is a comparison of the date requests (entries) of the interested party with the date availabilities of the selected providers which is necessary for the purpose of the execution of the contract and, in the case of appointments which do not take place, feedback in this regard, including a statement of the cause (e.g. : cancellation and reason for cancellation) by the provider.
Consent can be revoked at any time in any form, e.g. by e-mail to datenschutz@aroundhome.de or by mail to be Around GmbH, Potsdamer Platz 11, 10785 Berlin, Germany, with effect for the future. be Around GmbH, Potsdamer Platz 11, 10785 Berlin, mit Wirkung für die Zukunft widerrufen werden.
We log the entries in the comparison form to verify the existence of the contractual relationship and the consent of the interested parties in accordance with the statutory accountability obligations (Art. 5 (2) GDPR).
Registration area (customer area)
We offer a private area for users which requires verified registration and allows users to manage their inquiries and data within the framework of the available technical functions.
Telephone qualification
We process the information provided by the interested parties in the context of the comparison request for the purpose of establishing and implementing a contract for the brokering of offers from providers of the products or services you have requested. It may be necessary for us to make telephone contact in order to discuss product- and service-specific functions with the interested party or customer.
Aroundhome phone number control
We offer our customers and our commercial partners (hereinafter referred to as “Communication Participants”) the opportunity to communicate via telephone numbers provided specifically for these purposes instead of via their own telephone lines (hereinafter referred to as “Aroundhome Phone Number Control”). The use of the Aroundhome Phone Number Control is based on the following description of the technical processes and regulations.
As part of the Aroundhome Phone Number Control system, explicit phone numbers are assigned to the Communication Participants and automatically changed after six months. The telephone numbers are not published and are used solely for communication between the Communication Participants. The contents of the communication are transmitted in encrypted form and are not accessible to us or the operators of the technical infrastructure used.
Insofar as we process information relating to the communication process itself (i.e. not its content) (this includes the inventory data, such as the name of the communication partners, the assigned telephone number as well as data relating to the communication process, which include the time and the “engaged, answered, or unanswered” status), this allows us to provide our services to the communication partners. This includes the notification of callback requests, the availability of the communication partners and the sending of reminders to them via short messages (SMS). The processing of the data of the participants regarding the communication process takes place in compliance with the provisions of Sections 88 and 95 of the German Telecommunications Act (TKG). This processing is part of the be Around telephone service, is solely used for the provision thereof, and is not used for any other purposes.
The Communication Participants are asked for consent to the processing of their data before they can use the Aroundhome Phone Number Control. Consent is required for the provision of the Aroundhome Phone Number Control. The use of the Aroundhome Phone Number Control is voluntary for the Communication Participants, the use of the services of be Around GmbH and the necessary communication between the Communication Participants is also possible on other channels or ways (e.g. e-mail or public telephone networks).
The communication partners can revoke their consent at any time and, at the same time, terminate the agreement on the use of the Aroundhome Phone Number Control. We can terminate the provision of the Aroundhome Phone Number Control with a notice period of 2 weeks; the right of extraordinary termination is reserved for both contracting parties.
We provide the communication partners separately with the essential information on the Aroundhome Phone Number Control: https://www.twilio.com/docs/proxy. The technical infrastructure of the Aroundhome Phone Number Control is provided by the provider Twillio [Twilio Ireland Limited, 25-28 North Wall Quay Dublin 1, Ireland, https://www.twilio.com/legal/privacy] in compliance with the technically necessary security measures.
Responding to inquiries
We process the information in the inquiries that we receive via our contact form and in other ways, e.g. via e-mail, in order to respond to the inquiries. For these purposes, the inquiries can be processed in our customer relationship management system (CRM system) or in similar procedures that allow us to manage inquiries.
Business analysis and market research
So that we can operate our business economically and recognize market trends, interested parties’ and users’ wishes, we analyze the data available to us on business transactions, contracts, inquiries, etc.
For this purpose, we combine the personal data of interested parties from registrations and comparison requests with customer usage data.
Data protection information for applicants
This section informs applicants about the processing of their data in the context of the application process
Application process
Applicants can submit their applications to us via an online form on our website. The data are transmitted to us in encrypted form in accordance with the state of the art.
These transmitted data are stored in a database that is controlled by our company and managed by a third-party company called Personio GmbH (https://www.personio.de/). We have concluded an appropriate data protection agreement with Personio GmbH (Rundfunkplatz 4, 80335 Munich, Germany), which offers personnel management and applicant management software and stores data exclusively on ISO-certified servers in Germany, within the meaning of the relevant laws.
Alternatively, applicants can send us their applications via e-mail. However, please note that e-mails are generally not sent in encrypted form and applicants must themselves ensure that their e-mails are encrypted. We cannot therefore assume any responsibility for the transmission of the application from the sender to the point of receipt thereof on our server and would therefore recommend the use of the online form.
Instead of applying via the online form and e-mail, applicants continue to have the option of sending us the application by mail. As part of the application process, your data will be used by the human resources department as well as other authorized persons, in particular by the managers involved in the application process, at be Around to verify your suitability for the advertised position. In addition, consent can be granted to your inclusion in our talent pool for the purpose of the later filling of vacancies. As part of our application process, we also use data from public directories and career networks (e.g. Xing, LinkedIn).
External online presences
In this section you will find information about our data processing in the context of the operation of external online presences, e.g. in social media.
ONLINE PRESENCES IN SOCIAL MEDIA
We maintain online presences within social networks and on platforms so that we can communicate with customers, interested parties and users who are active there and inform them about our services. When accessing the respective networks and platforms, the terms and conditions and the data processing guidelines of the respective operators apply. Unless otherwise stated in our privacy policy, we process the data of users if they communicate with us within the social networks and platforms, e.g. write posts on our online presences or send us messages.
The links / buttons to social networks and platforms (hereinafter referred to as “Social Media”) used within our online offer only establish contact between social networks and users when those users click on the links / buttons and the respective networks or their websites are called up. This function corresponds to the mode of operation of a regular online link. We would point out that user data may be processed outside the European Union. This can result in risks to the users, because, for example, the enforcement of their rights might become more difficult.
Furthermore, the data of the users are usually processed for market research and advertising purposes. For example, usage profiles can be created from the user behavior and the resulting user interests. The usage profiles can in turn be used, for example, to place advertisements inside and outside the platforms that are presumed to correspond to the interests of the users. For these purposes, cookies are usually stored on the users’ computers in which user behavior and interests are stored. Furthermore, data can also be stored in the usage profiles independently of the devices used (in particular if the users are members of the respective platforms and are logged in to them).
The processing of users’ personal data is based on our legitimate interests in effectively informing users and communicating with users in accordance with Art. 6 (1) (f) GDPR. If the users are asked by the respective providers for consent to the data processing (i.e. to declare their consent, e.g. by ticking a checkbox or confirming by touching a button), the legal basis for the processing is Art. 6 (1) (a) and Art. 7 GDPR.
For a detailed description of the data processing by those providers and their objection options (opt-out), we refer to the following linked information of the providers.
In the case of requests for information and the assertion of user rights, we would likewise point out that these can be asserted most effectively with the providers. Only the providers have access to the users’ data and can take appropriate measures and provide information directly. If you still need help, you can then contact us.
Social networks/platforms that we use:
Overview of the processing:
HOSTING
The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage and database services, security services, technical maintenance services.
SERVER LOGS
The server on which this online offer is hosted collects log files in which user data are stored each time the online offer is accessed. The data are used, on the one hand, for statistical analysis to maintain and optimize server operation and, on the other, for security purposes, e.g. to detect potential unauthorized access attempts.
CONTENT DELIVERY NETWORK (CDN)
A content delivery network is a service with the help of which contents of our online offer, in particular large media files, such as graphics or scripts, are delivered faster with the aid of regionally distributed servers that are connected with one another online.
Embedded content and functions
In this section, we inform you which content, software or functions (“content” for short) of other providers we embed as part of our online offer on the basis of Art. 6 (1) (f) GDPR . The embedding takes place to make our online offer more interesting for our users or for legal reasons, e.g. to allow us to present videos or Social Media posts at all within our online offer. The embedding can also be used to improve the speed or security of the online offer, e.g. if software elements or fonts are obtained from other sources. In all cases, the processed data include the usage data and metadata of the users and also the IP address that is necessarily transmitted to the provider so that the content may be embedded; the data subjects include the visitors to our online offer. The categories of data subjects include the users of our online offer, customers and interested parties. Further explanations can be found in the definitions of terms, in particular on the modes of operation and protective measures, at the end of this privacy policy. The deletion of the data is determined by the data protection conditions of the providers of the embedded content.
GOOGLE SERVICES AND CONTENT
We use the following services and content from Google: YouTube videos; Google Maps; Google Fonts; Google Recaptcha (recognition of bots when entering forms).
INSTAGRAM FEATURES AND CONTENT
Features and content of the Instagram service may be integrated in our online offer. These may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, or subscribe to the authors of the content or our posts.
PINTEREST FEATURES AND CONTENT
Features and content of the Pinterest service may be integrated in our online offer. These may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, or subscribe to the authors of the content or our posts.
TWITTER FEATURES AND CONTENT
Features and content of the Twitter service may be integrated in our online offer. These may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, or subscribe to the authors of the content or our posts.
XING FEATURES AND CONTENT
Features and content of the Xing service may be integrated in our online offer. These may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, or subscribe to the authors of the content or our posts.
LINKEDIN FEATURES AND CONTENT
Features and content of the LinkedIn service may be integrated in our online offer. These may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, or subscribe to the authors of the content or our posts.
Marketing
In this section you will find information on the data processing carried out by us for the purpose of optimizing our marketing and market research services.
SENDING INFORMATION VIA PERSONALIZED NEWSLETTERS
We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “Newsletters”) only with the consent of the recipients or legal permission. The data of the subscribers are logged, as we are obliged to prove that registrations have taken place. If the contents of a Newsletter are not expressly described when registering for the Newsletter, the Newsletters will contain information about our company and our services and offers, in particular concerning areas of service that the recipient has declared as being among their interests (e.g. if a user expresses an interest in kitchens as part of a consent process). On the other hand, advertising information does not include notifications sent within the framework of contractual or business relationships. This includes, for example, the sending of service e-mails with requested comparison offers or comparable services, technical or organizational information in the context of our service provision, information on technical and legal changes, queries about orders, etc. If we have received your consent to personalized information, we will evaluate your user behavior on our website and within the Newsletters we send and assign it to the user profile we maintain for you. We also store information about devices used, opening, clicking and reading behavior in e-mails, and subject areas that have been visited within the website. For technical reasons, this information is stored on a per-user basis; however, it is not used to observe individual users, but instead, for example, to adapt content and offers to the users. Information that we should collect in addition to the e-mail address (e.g. name) is used to address the users personally or to adapt the contents of the Newsletter to the users.
COMMUNICATION VIA MESSENGER
We use messenger services for communication purposes and would therefore ask you to observe the following notes on the functionality of the messengers, encryption, use of the metadata from the communication and your objection options. You can also contact us by alternative means, e.g. by telephone or e-mail. Please use the contact options provided to you or those provided within our online offer. In the case of encryption, end-to-end of content (i.e. the content of your message and attachments), we would point out that the communication content (i.e. the content of the message and attached images) are end-to-end encrypted. This means that the content of the messages is not visible, not even to the messenger providers themselves. You should always use an up-to-date version of the messengers with encryption enabled, so that the encryption of the message content is ensured. However, we would also point out to our communication partners that, although the providers of the messengers do not see the content, they can find out that and when communication partners communicate with us, along with technical information about the device used by the communication partners and, depending on the settings of their device, also process location information (so-called metadata).
Information on legal bases - if we ask communication partners for permission before communicating with them via messenger, the legal basis for our processing of their data is their consent. In addition, if we do not ask for consent and they, for example, contact us on their own initiative, we use messenger in relation to our contracting parties and in the context of contract initiation as a contractual measure and, in the case of other interested parties and communication partners, on the basis of our legitimate interests in fast and efficient communication and fulfillment of the needs of our communication partners in communication via messengers. Furthermore, we would point out that we will not transmit the contact data provided to us to the messengers for the first time without your consent.
Revocation, objection and erasure – you can revoke your consent at any time or object at any time to communication with us via messenger. In the case of communication via messenger, we delete the messages in accordance with our general deletion policy (e.g. as described above after the end of contractual relationships, archiving requirements, etc.) and, otherwise, as soon as we can assume that we have answered any information from the communication partners, if no reference to a previous conversation is to be expected and the deletion does not conflict with any legal storage obligations.
CHATBOTS
We offer a “chatbot” as a communication option. A chatbot is a software program that answers users’ questions or informs them about messages. If you chat with our chatbot, we may process your personal data.
If you communicate with the chatbot within an online platform, your ID will also be stored within the platform (e.g., your Facebook ID in the case of Facebook Messenger). We may also collect information concerning which users interact with our chatbot and when. Furthermore, we will store the content of your conversations with the chatbot and log registration and consent processes in order to be able to provide evidence of them in accordance with legal requirements. We would point out that the relevant platform provider can find out that and when users communicate with our chatbot, along with technical information about the user's device used and, depending on the settings of their device, location information as well (so-called metadata) for the purposes of optimizing the services in question and for security purposes. Likewise, the metadata from the communication via chatbot (i.e., for example, the information concerning who has communicated with whom) may be used by the respective platform providers in accordance with their provisions, to which we refer for further information, for the purposes of marketing or displaying advertising tailored to users.
If users consent vis-a-vis the chatbot to the activation of information with regular messages, they have the option to unsubscribe from the information at any time with future effect. The chatbot informs users how and using which terms they can unsubscribe from the messages. By unsubscribing from the chatbot messages, user data will be deleted from the directory of message recipients.
We use the above information to operate our chatbot, e.g. to address users personally, to answer their inquiries to the chatbot, to transmit any requested content, and to improve our chatbot (e.g. to “teach” it answers to frequently asked questions or to recognize unanswered inquiries).
Notes on legal bases - We use the chatbot on the basis of consent if we first obtain permission from the users to the processing of their data by the chatbot (this applies to cases in which users are asked for consent.. If we use the chatbot to answer user inquiries about our services or our company, this takes place in the context of contractual and pre-contractual communication. In addition, we use the chatbot on the basis of our legitimate interests in optimizing the chatbot and its economic efficiency, and enhancing the positive user experience.
CHATCHAMP
OBI4WAN CHATBOT
With the chatbot platform from Obi4Wan, we create, implement, train and manage our own intelligent chatbots in order to ensure higher customer and employee satisfaction by providing an efficient service.
COMMUNICATION VIA MAIL, E-MAIL, FAX, OR TELEPHONE
Dispatch of information material, telephone contact for the processing of comparison and brokerage contracts.
Optimization and security
In this section you will find information on the data processing carried out by us for the purpose of optimizing our online offer. Above all, it serves us to improve the user-friendliness and functionality of our online offer.
MOUSEFLOW
Within the framework of “A/B testing” and with pseudonymous observation of user behavior, Mouseflow allows us to understand the effects of various changes to a website (e.g. changes to the input fields, design, etc.).
VISUAL WEBSITE OPTIMIZER
Within the framework of “A/B testing, VISUAL WEBSITE OPTIMIZER allows us to understand the effects of various changes to a website (e.g. changes to the input fields, design, etc.).
Reach measurement, online marketing, and technology partners
In this section we inform you of which services of technology partners we use for reach measurement and online marketing purposes. Their use is based on Art. 6 (1) (f) GDPR and our interest in increasing user-friendliness and optimizing our offer and its economic efficiency. In all cases, the processed data include usage and metadata. Further explanations can be found in the definitions of terms, in particular on the modes of operation and protective measures, at the end of this privacy policy. The deletion of data is determined, unless otherwise stated, in accordance with the privacy policies of the technology partners.
ADROLL
We use the services of AdRoll for purposes of personalized marketing, e.g. presentation of advertisements within other online offers on the basis of the presumed interests of the users.
ADSPIRIT
We use tracking cookies from the ad server of AdSpirit GmbH on behalf of Kühne und Loos GmbH for the purposes of personalized marketing.
CONVERSANT
We use the Conversant service for purposes of personalized marketing, e.g. displaying advertisements within other online offers based on the presumed interests of the users.
CRITEO
We use the services of Criteo for purposes of personalized marketing, e.g. presentation of advertisements within other online offers based on the presumed interests of the users.
FACEBOOK PIXEL
We use the Facebook pixel to create target groups and measure the success of the advertisements we place on Facebook.
GOOGLE TAG MANAGER
Google Tag Manager is a solution which we can use to manage website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our online offer, for example). The Tag Manager itself (which implements the tags) does not process any personal user data. With regard to the processing of personal user data, we refer the reader to the following information about the Google services. Use policy: https://www.google.com/intl/de/tagmanager/use-policy.html.
GOOGLE ANALYTICS
We use Google Analytics for the purposes of reach measurement and target group formation.
GOOGLE ADWORDS
We use Google AdWords to measure the success of the advertisements we place on Google.
GOOGLE DOUBLE CLICK
We use Google Double Click to measure the success of the advertisements we place on Google.
GOOGLE MAPS API
We use the map service of the Google Maps platform on this page.
BORIS-D
Features and content of the German property value system are integrated in our online offer. These may include, for example, content such as images, videos, graphics or texts and buttons with which we can request information about the value of your property.
KAMELEOON
This website uses the Kameleoon test and web analysis service. The program enables an analysis of user behavior based on user segmentations. Based on the evaluation of the log file data, we can determine how the individual user segments visit the website, which landing pages are visited and how an increase in clickthrough rates can be achieved.
MICROSOFT BING ADS
We use the “Bing Ads” conversion and tracking tool to measure the success of the advertisements we place on Google.
PLISTA
Plista uses technologies to control and optimize the display of advertising material for the user (usage-based advertising).
PRICEHUBBLE
Features and content of the PriceHubble company are integrated in our online offer. These may include, for example, content such as images, videos, graphics or texts and buttons with which users can request information concerning the value of their property.
SOVENDUS
Sovendus offers you interesting discount and voucher offers.
THE ADEX
We use the services of The ADEX GmbH. This is a company based in Germany, at Torstrasse 19, 10119 Berlin. ADEX offers technologies to optimally place and control advertising for the user on the basis of their individual interests based on usage behavior on websites and to make measurable their percentage share in conversion, the path from the first advertisement to the final purchase. Cookies, web beacons or similar technologies are used for this purpose. The collected usage data are stored under a pseudonym. This pseudonym is assigned information about user activities on our websites, services, applications and tools (e.g. advertising banners clicked on, subpages visited, search queries made, etc.). The transmitted IP address of a user device is completely anonymized and used to form household networks. In household networks, the devices connected to the Internet, such as computers, telephones, connected TVs and others, can be recognized and the usage data collected from websites aggregated across the various devices. Neither personal data nor the specific whereabouts of a user can be determined with the information obtained. Personal identification of the user is thus excluded.
UNITED INTERNET MEDIA PIXEL
With the use of the United Internet Media third-party retargeting provider, this website is provided with a tracking cookie. With the help of this technology, we can show you only relevant advertising.
VG WORT / SCALABLE CENTRAL MEASURING METHOD
We use the “Scalable Central Measurement Method” of INFOnline GmbH (https://www.infonline.de) for the determination of statistical characteristic values to determine the probability of that texts will be copied. Anonymous measured values are collected. The access number measurement alternatively uses a session cookie or a signature created from various automatically transmitted pieces of information from your browser to recognize computer systems. IP addresses are only processed in anonymized form. The procedure was developed in compliance with data protection. The only goal of the procedure is to determine the probability of that individual texts will be copied. At no time are individual users identified. Your identity will always be protected. You will not receive any advertising via the system.
Many of our pages are furnished with JavaScript calls, via which we report the accesses to the Wort collection company (VG Wort). In this way, we enable our authors to participate in the payouts from VG Wort, which guarantees payment of the statutory remuneration for the use of copyrighted works in accordance with Section 53 of the German Copyright Act (UrhG).
WEBTREKK REACH MEASUREMENT
We use the technologies of Webtrekk GmbH for the statistical evaluation of our websites. With the help of the Webtrekk services, we collect statistical data about the use of our website. These data are used to permanently improve and optimize our offers and services and thus make them more interesting for you.
Section IV – Definitions of terms
In this section you will find an overview of the terms used in this privacy policy. Many of the terms are taken from the law and are defined especially in Art. 4 GDPR. The legal definitions are binding. The following explanations, on the other hand, are intended primarily for comprehension purposes. The terms are sorted alphabetically.
Section V – Further information
Please note that this privacy policy applies exclusively to be Around websites. Insofar as our pages contain links to third-party websites, our privacy policy does not apply to them. Please consult the sites in question concerning the data protection regulations applicable there.
Further information about us can be found in our legal notice: www.aroundhome.de/impressum/. www.aroundhome.de/impressum/.
If you still have questions, suggestions and requests, you can contact us at any time by e-mail at datenschutz@aroundhome.de.
Feel free to contact us using the following options:
© 2022 Aroundhome. Eine Marke der be Around GmbH. Alle Rechte vorbehalten.
© 2022 Aroundhome.
Eine Marke der be Around GmbH.
Alle Rechte vorbehalten.